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Store Policy

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Welcome to LIQUIDBULK! We are committed to providing you with the highest quality products and a seamless shopping experience. Please take a moment to review our store policies. By shopping with us, you agree to the terms outlined below.

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1. Product Availability

  • We strive to ensure that all products listed on our website are available for purchase. However, product availability is subject to change without notice. If an item becomes unavailable after your order has been placed, you will be notified promptly, and a suitable replacement or refund will be offered.

 

2. Ordering Process

  • To place an order, customers must provide accurate and up-to-date information during the checkout process. This includes shipping and billing addresses, contact details, and payment information.

  • Orders can be placed through our website at any time. Once an order is submitted, you will receive an order confirmation via email.

 

3. Pricing and Payment

  • All prices listed on our website are in Great British Pounds (£) and are exclusive of taxes unless otherwise stated. The total cost of your order, including taxes and shipping fees, will be displayed before you finalise your purchase.

  • We accept a variety of payment methods, including credit/debit cards and secure online payment systems. Payment types will be listed and processed at the time of order.

 

4. Shipping and Delivery

  • Shipping Rates: Shipping fees are calculated based on the delivery location and weight of the order. Shipping costs will be displayed at checkout. We only currently ship to anyone within a 13.3 mile radius from SE26 4PR.

  • Processing Time: Orders are typically processed within 2 business days. Processing times may vary during peak periods or holidays.

  • Delivery Time: Estimated delivery times will depend on the shipping method selected at checkout and your location. And are aimed to reach always onn the weekend either Saturday or Sunday. However, we are not responsible for any delays caused by shipping carriers.

  • International Shipping: We currently do not offer international shipping to any countries. due to the freshness of our product as no perservatives are added. Please correctly check the shipping options available during checkout.

  • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately at contact@liquidbulk.co.uk. We will assist you in resolving the issue.

 

5. Returns and Exchanges

  • Return Policy: We do not accept any returns on our smoothies due to the nature of the product being freshly made per order. Please contact our customer service team to initiate a resolve.

  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order. If the fault of the order falls on LIQUIDBULK we will initate a full refund and a discount code for a next order to compensate for our error.

  • Refunds: Once an issue has been reported and processed, once assesesded by our customer service we will determine if a refund request will be valid. If so a refund will be issued to the original payment method. Shipping fees are non-refundable.

 

6. Allergen Information

  • We make every effort to ensure the accuracy of our product ingredients, including allergen information. Please refer to individual product descriptions for detailed information about potential allergens or click the link to your right. >                                        

  • If you have any allergies or dietary restrictions, we strongly recommend reviewing the ingredients before placing an order. If you have specific concerns, please contact our customer service team at contact@liquidbulk.co.uk.

 

7. Customer Service

  • Our friendly customer service team is always available to assist you with any inquiries or issues regarding your order. Please contact us via Email, Whatsapp, Instagram or TikTok for any sort of assistance or guidnace regarding LIQUIDBULK.

  • We aim to respond to all inquiries within 2-3 business days.

 

8. Privacy and Security

  • Your privacy is important to us. We collect and use your personal information only to process your order and improve your shopping experience. For more information, please review our [Privacy Policy] (link).

  • We use secure payment gateways and encryption to protect your personal and payment information.

 

9. Account Security

  • If you create an account with LIQUIDBULK, you are responsible for maintaining the confidentiality of your account information, including your password. Please notify us immediately if you suspect unauthorized access to your account.

 

10. Prohibited Use

  • You agree not to use our website for any illegal or unauthorized purposes. You must not engage in any activity that interferes with the operation of our website or other users' ability to access and enjoy our services.

 

11. Changes to the Policy

  • LIQUIDBULK reserves the right to update or change this Store Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.

 

12. Limitation of Liability

  • LIQUIDBULK is not responsible for any damages arising from the use of our products or services. However when used correcly Liquidbulk should never pose harm to a consumer as we thoroughly ensure the ingredients used are fresh and are stored correctly. Our liability is limited to the amount paid for the product or service in question.

 

13. Governing Law

  • These terms and conditions are governed by the laws of Companies Act 2006. Any disputes arising from the use of this website will be resolved in the courts of comercial courts

 

Thank you for choosing LIQUIDBULK! We appreciate your business and are here to provide you with the best possible shopping experience. If you have any questions about our Store Policy, feel free to contact us at contact@liquidbulk.co.uk.

Effective Date: 20/12/24

Privacy Policy

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1. Information We Collect

We collect personal information when you visit our website, create an account, or make a purchase. This may include:

  • Personal Details: Name, email address, phone number, shipping and billing addresses.

  • Payment Information: Credit card details or other payment method information (handled securely by our payment processor).

  • Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and deliver products to you.

  • To communicate with you about your orders, offers, and promotions.

  • To improve our website and customer service.

  • To comply with legal obligations.

 

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption technologies and secure payment processors to protect your data. However, no method of transmission over the internet is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.

 

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering your orders. These third parties are obligated to keep your information confidential and only use it for the purposes for which it was shared.

 

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.

 

6. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. If you would like to exercise these rights or have any questions about your personal data, please contact us at contact@liquidbulk.co.uk.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

 

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at contact@liquidbulk.co.uk.

Effective Date: 20/12/24]

 Allergen Policy

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At LIQUIDBULK, we are committed to the safety and well-being of all our customers, especially those with allergies. We understand that food allergies are a serious concern, and we take every possible measure to prevent cross-contamination in our products and services. This Allergen Policy outlines our approach to managing allergens within our operations, particularly focusing on the following allergens:

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  • Peanuts

  • Cashew & Almond Nuts

  • Whey

  • Wheat, Barley, Oats & Gluten

  • Cow's Milk

  • (mixed spices)

 

1. Ingredient Transparency

We make every effort to provide clear and accurate information about the ingredients in all our products. Our website includes detailed ingredient lists, including potential allergens. We encourage our customers to review these lists before making a purchase.

 

2. Allergen Management and Cross-Contamination Prevention

Our production processes are designed to minimize the risk of cross-contamination, but we cannot guarantee the complete absence of trace allergens. We implement the following practices to reduce allergen risks:

  • Dedicated Storage: All allergens, including peanuts, nuts, dairy, and gluten, are stored separately to prevent accidental mixing with other ingredients.

  • Cleaning Protocols: After each batch, thorough cleaning procedures are followed for equipment and production lines to eliminate allergen residue.

  • Staff Training: Our team receives regular training on managing allergens, recognizing symptoms of allergic reactions, and understanding the importance of allergen-free environments.

 

3. Specific Allergen Handling Procedures

We have specific procedures in place for handling each of the major allergens:

  • Peanuts, Cashew & Almond Nuts: These nuts are stored and processed separately from all other ingredients. We take extra precautions when handling products that contain these allergens.

  • Whey: We ensure that whey is isolated from other non-dairy ingredients and processed separately.

  • Wheat, Barley, Oats & Gluten: Our gluten-free products are prepared in separate facilities, and we follow strict cleaning protocols to minimize gluten contamination in non-gluten-free items.

  • Cow's Milk: Dairy products, including cow’s milk, are stored separately from non-dairy ingredients. We implement cleaning protocols between production cycles to avoid cross-contact.

 

4. Customer Awareness

We encourage customers with allergies to inform us of any specific dietary restrictions before placing an order. You can contact our customer service team to discuss any concerns regarding allergens, and we will do our best to accommodate your needs.

 

5. Limitation of Liability

While we make every effort to minimise the risk of allergen contamination, we cannot fully guarantee that our products are free from trace amounts of allergens. Customers with severe allergies should exercise caution when consuming any product that may come into contact with allergens.

 

6. Feedback and Concerns

We value feedback from our customers regarding allergens and safety practices. If you have any concerns about allergens in our products, please contact us immediately at  contact@liquidbulk.co.uk  for assistance. Your safety is our priority.

By shopping with LIQUIDBULK, you acknowledge that you have read and understood our Allergy Protection Policy and agree to our efforts in minimizing allergen exposure. We are dedicated to creating a safe and enjoyable experience for everyone.

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